How To Spot Reliable Car Transport Companies

Moving your car across the country can feel stressful. You want to be sure that the company you choose will take good care of your vehicle. But with so many options out there, how do you find a company you can trust? Here’s a simple guide to spotting reliable car transport companies.

1. Check for Proper Licensing

The first step is to make sure the company is licensed. In the United States, all car transport companies must be registered with the Department of Transportation (DOT). They should have a DOT number. You can ask the company for this number or look it up yourself online.

Also, check if they have a Motor Carrier (MC) number. This shows they are allowed to transport goods across state lines. If a company cannot provide these numbers, that is a red flag. It’s safer to move on to another option.

2. Look for Good Reviews

Reading customer reviews can tell you a lot. Look for companies that have many positive reviews over a long period of time. Pay attention to what people say about their experiences. Was the car delivered on time? Was it in good condition? Did the company communicate well?

Check reviews on trusted websites like Google, Yelp, or the Better Business Bureau (BBB). Be careful if a company has only a few reviews or if they are all perfect with no details. Sometimes fake reviews are used to trick customers.

3. Ask About Insurance

A reliable car transport company will have insurance to protect your car. Ask them about their coverage. Find out what happens if your car gets damaged during transport. Will their insurance pay for repairs?

Also, you should ask for a copy of their insurance certificate. Double-check that it is current and that it covers your type of vehicle. It’s smart to also call your own car insurance company to ask if they offer any extra protection during the move.

4. Understand Their Pricing

Everyone likes a good deal, but very low vehicle shipping quotes can be a bad sign. Trustworthy auto transport companies will offer fair, clear pricing. Be careful if the price seems much lower than that of other companies. Some shady companies lure customers with cheap quotes, only to add hidden fees later.

Ask for a detailed quote in writing. Make sure you understand what is included. Reliable companies will be happy to explain their pricing and won't pressure you to make a quick decision.

5. Pay Attention to Customer Service

From the first call or email, you can learn a lot about a company’s customer service. Reliable car transport companies will be polite, helpful, and willing to answer your questions. They should not rush you or avoid giving clear answers.

If the company doesn’t respond quickly, seems annoyed with your questions, or is hard to reach, that’s a bad sign. Moving a car is a big deal, and you want a company that treats you with respect.

6. Check Their Experience

Experience matters in the car transport business. Companies that have been around for many years usually know how to handle problems and keep customers happy.

Ask how long they have been in business. Also, ask if they have experience moving cars like yours. For example, if you are moving a classic car, you want a company that knows how to handle special vehicles carefully.

7. Watch for Warning Signs

Sometimes, there are clear warning signs that a company is not reliable. Here are a few to watch out for:

No physical address listed online.

No written contract offered before transport.

Asking for full payment upfront (a small deposit is normal, but not the full amount).

Vague answers to your questions.

No clear process for complaints or problems.

If you see any of these warning signs, it’s best to keep looking.

8. Understand the Different Transport Options

Reliable companies will explain the different ways your car can be moved. The two main types are open transport and enclosed transport. Open transport is cheaper and faster, but your car is exposed to weather. Enclosed transport costs more, but it protects your car from the elements.

Good companies will help you choose the best option for your needs, instead of just trying to sell you the most expensive service.

9. Ask for References

Don’t be shy about asking for references. A good company will be happy to give you names and phone numbers of past customers. Reach out and ask those customers about their experience.

Were they happy with the service? Was the car delivered on time and in good condition? Would they use the company again? Hearing it straight from real people can give you peace of mind.

Choosing a car transport company doesn’t have to be scary. By taking a little extra time to check licensing, read reviews, ask about insurance, look at the company's record of vehicle shipping quotes, and watch for warning signs, you can find a company you can trust.

Your car is valuable, and you deserve to work with people who will treat it with care. Trust your instincts, ask lots of questions, and don’t rush the decision. With a little research, you’ll find a reliable car transport company that will make your move easy and stress-free.