Hidden Costs to Watch Out for When Buying Car Insurance Online
Buying car insurance online in the UAE is the most convenient and inexpensive way of getting covered. However, while most online platforms brag about their cheap premiums, they contain some surprises in store that you may be unaware of unless you are extra careful.

It will be really important to understand such costs for making a rightful decision and staying away from bitter shocks afterward. Here's a detailed look at what hidden costs to watch out for when purchasing car insurance online.
1. Administrative Fees
Most insurance companies charge an administration or processing fee for issuing policies, especially those purchased online. In most cases, the final amount charged is added over and above the quoted premium, hence higher than expected. Always check the cost breakdown before confirming your purchase to ensure transparency.
2. Service Tax and VAT
VAT is payable on most financial services in the UAE, and car insurance is no exception. While VAT is standard, some insurers may include additional service taxes or charges that aren't clearly disclosed upfront. Make sure to review the total payable amount, including taxes, during the checkout process.
3. Exclusions and Limitations
While not a direct monetary cost, exclusions in your policy can lead to unexpected expenses later. For example:
Wear and Tear: Damage due to regular use is generally not covered.
Mechanical Failures: Problems unrelated to accidents, such as those concerning the engine, are usually not covered.
Geographical Restrictions: Some policies might cover you only in certain areas, leaving you vulnerable if you go out of those areas.
Read the terms and conditions related to what is not covered under the policy carefully.
4. Add-On Costs
Additional coverage features such as zero depreciation cover, roadside assistance, or personal accident cover improve your policy but come at a cost. In as much as they are quite useful, this might increase the premium by up to double or more. So, be wise in adding unwanted extras just because they sound fabulous-just opt for the ones which suit you.
5. Deductibles
A deductible is the amount you have to pay out-of-pocket before your insurer pays for the rest of the claim. Some policies carry high deductibles that may not be so visible during the quotation process. If your deductible is AED 1,000 and the cost of repair is AED 5,000, you will have to pay the first AED 1,000 yourself. Compare deductibles among different policies to see what works for you.
6. Renewal Premium Increases
Insurers may offer low premiums for the first year to attract customers but raise rates significantly upon renewal. This is especially common if you’ve filed claims during the policy period. Before buying, research the insurer’s renewal pricing trends and ask about potential increases.
7. No-Claim Bonus (NCB) Transfer Fees
If you’re switching insurers, transferring your No-Claim Bonus (NCB) might incur fees. Not all companies disclose this upfront, so confirm whether there are any charges associated with retaining or transferring your NCB.
8. Claim Settlement Charges
Some insurers impose additional charges when processing claims. For example:
Surveyor Fees : Insurers may send a surveyor to assess damages, and their fees could be passed on to you.
Documentation Charges: Delay or non-submission of all required documents on time may invite penalties or delays in the settlement of claims.
Always try to understand the procedure of claim and any associated cost for the same before purchasing a policy.
9. Lapsed Discounts
Online platforms often promote discounts for new customers, such as “first-year discounts” or “early bird offers.” While these can reduce your initial premium, they may not apply during renewal, leading to higher costs in subsequent years. Factor this into your long-term budgeting.
10. Late Payment Penalties
Missing a payment deadline—even accidentally—can result in late fees or policy cancellation. Ensure you’re aware of the payment schedule and set reminders to avoid penalties.
11. Coverage Gaps When Changing Insurer
When one switches between insurance companies, the effective date could fall after your old policy's expiration date and before the time your new insurance policy kicks in. Driving a car without having proper insurance would attract fines and even legal charges. Confirm, therefore, an effective date with your new underwriter to ensure no lapses in coverage are experienced.
12. Unbundled Services
Some insurers unbundle services such as roadside assistance or windshield replacement; these features are not on the base policy and may need to be purchased separately. Always check which services come bundled and which are optionally purchased.
How to Avoid Hidden Costs
Just to minimize surprise, follow these tips:
Read the Fine Print: Study your policy document for exclusions, limitation, and additional charges.
Comparison Tools: Websites like Bayzat, Policybazaar, and Compareit4me allow you to compare a number of policies together, which shows hidden costs.
You can always contact customer support regarding any confusion in fee or coverages.
Read Reviews: You should look out for customer feedback and complaints about consistent issues in hidden costs.
Conclusion
While purchasing car insurance online is easier and competitively priced, there is a catch that comes with several hidden costs. Understanding the administrative fees, exclusions, add-ons, deductibles, and other possible expenses will give you an informed decision that will suit your needs and budget. Always go for transparency and do thorough research for the best value of money. If done in the right way, you are sure to get peace of mind since your vehicle and wallet are fully protected.
About the Creator
Sarath Menon
Hi I am Sarath Menon working in Shory one of the leading insurtech company in the UAE, covering insurance latest trend especially in the middle east regions. Covering al type of insurance including Car insurance, Health, Pet and home



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