Singapore Airlines Interview Process

Joining Singapore Airlines is a coveted opportunity for many aviation enthusiasts and professionals. Renowned for its exceptional service and standards, Singapore Airlines has a rigorous interview process to ensure that only the best candidates join its team. This guide offers an in-depth look at each stage of the interview process, providing valuable tips and insights to help you succeed.

1. Application Process

The journey begins with submitting your application through the Singapore Airlines career portal. Your resume should be meticulously crafted, highlighting relevant skills, experience, and achievements. Here’s how to optimize your application:

Tailor Your Resume. Customize your resume to align with the job description. Emphasize experience in customer service, aviation, or hospitality, as these are highly relevant for a role with Singapore Airlines.

Cover Letter. Although not always required, a well-written cover letter can set you apart. Express your passion for aviation and your desire to contribute to Singapore Airlines' reputation for excellence.

Additional Documents. Be prepared to provide other documents, such as proof of qualifications, a recent photograph, and any relevant certificates.

Ensure that all information is accurate and complete. Any discrepancies or missing information could impact your application.

2. Video Interview

The video interview is a crucial part of the process where you’ll interact with artificial intelligence (AI) rather than a live interviewer. This stage assesses your responses to pre-recorded questions. Here are some tips for excelling in this phase:

Prepare for Common Questions. You may be asked questions such as:

Why do you want to join Singapore Airlines?

What makes you a good fit for the cabin crew position?

Describe a situation where you handled a difficult customer.

Practice Your Responses: Record yourself answering these questions and review the footage to improve your delivery. Focus on being clear, concise, and genuine.

Environment. Choose a quiet, well-lit space for your video interview to ensure that your responses are clearly visible and audible.

The AI will evaluate your answers based on content, delivery, and overall presentation. Avoid memorizing responses verbatim; instead, aim to convey your enthusiasm and suitability for the role naturally.

3. Height and Body Mass Index (BMI) Check

Singapore Airlines maintains strict height and BMI requirements for cabin crew members to ensure a professional appearance and comfort in uniforms. The minimum height requirement is 1.58 meters for women and 1.62 meters for men. Additionally, your BMI must fall within a specified range.

Preparation. Before attending the interview, ensure you meet the height and BMI criteria. If you are unsure, check the airline’s official guidelines or consult a professional for an assessment.

Grooming. During the BMI check, you will also be evaluated on your grooming and overall presentation. Ensure you are well-groomed, adhering to Singapore Airlines’ standards.

If you meet these physical requirements, you will proceed to the next stages of the interview process.

4. Group Discussion

Group discussions are designed to evaluate your teamwork, communication, and problem-solving skills. You will be placed in a group with other candidates and given a topic to discuss. Recent discussion topics have included:

Selling a Travel Destination. You might be asked to sell a travel destination to a potential customer, highlighting its features and benefits.

Problem-Solving Scenarios. Discuss scenarios that require collaborative problem-solving, such as handling a difficult customer situation.

To excel in this phase:

Be an Active Participant. Contribute ideas and listen to others. Demonstrate your ability to work collaboratively and respectfully with team members.

Communication Skills. Articulate your points clearly and persuasively. Avoid dominating the discussion but ensure your contributions are valuable.

Professionalism. Maintain a positive and professional demeanor throughout the discussion. Avoid conflicts or heated debates.

Your performance in the group discussion will be assessed based on your ability to engage with others constructively and effectively.

5. Personal Interview

The personal interview is the most critical stage where you will face one or more interviewers. This interview focuses on your background, motivations, and fit for the role. Here’s how to prepare:

Understand Your CV. Be ready to discuss every detail on your resume. Prepare to explain your previous experiences, achievements, and how they relate to the role you’re applying for.

Motivation. Clearly articulate why you want to work for Singapore Airlines and what you can bring to the role. Highlight your passion for aviation and commitment to delivering exceptional service.

Unique Skills. Showcase any unique skills or experiences that make you a standout candidate. This could include language proficiency, customer service excellence, or experience in high-pressure environments.

Be genuine in your responses and demonstrate your enthusiasm for the role and the company.

6. Final Assessment (Scar Round)

The final assessment, often referred to as the "scar round," evaluates your overall appearance and presentation. While this stage is not about judging physical attractiveness, it ensures that candidates meet the grooming and uniform standards of Singapore Airlines.

Grooming and Presentation. Adhere to the airline’s grooming standards. This includes professional attire, clean and neat appearance, and appropriate makeup for women if required.

Confidence and Poise. Display confidence and poise during the final assessment. Your demeanor should reflect the professionalism expected of a Singapore Airlines employee.

Closing

Preparing for the Singapore Airlines interview process requires a comprehensive approach. From the initial application to the final assessment, each stage evaluates different aspects of your suitability for the role. By understanding the process and preparing thoroughly, you can enhance your chances of success.