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late night talking

a chat turns into a 'service' call

By shaynaPublished 3 years ago 3 min read
late night talking
Photo by Womanizer Toys on Unsplash

Those guys are fucking relentless.

The notification said an agent would join shortly, allowing Lexi to rest her head against the wall again. Her mind runs through every excuse known to man based on the first line of the agent she'll receive.

Then, finally, her eyes jolt open, and her body jerks, the laptop almost landing on the floor if not for her reflexes. She swipes across the keypad to see that the chat is now active.

Demi: Hi Lexi, thank you so much for chatting with us. My name is Demi, and I'll be your agent for the evening! How are you doing? And what can I help you with?

Friendly. Little unexpected, but I can work with this.

Lexi cracks her knuckles toward the keyboard, rolling her neck like she is getting ready for a marathon. Her fingers dance across the keys as her mind recites the excuse for the hour.

Lexi: Good evening, Demi; I'm well! Yourself? I wanted to see if there was a way to waive my late fees and lower my APR for my upcoming due bill.

Asking her about her day was very good. Very friendly, Lexi. Establish a good repour with her so it'll be easy to talk her down later.

Lexi stares at the screen, waiting for the woman's response to her message. The laptop burns into her thighs, making her back arch slightly from the pain. She lifts the machine up, moving to sit at her work desk. Her chin rests on her hand as the bubble from the agent pop in.

Demi: Oh! I'm doing well, too, thanks for asking. I can certainly help you with that. I'll just need a second to access the information on your account.

Lexi nods at the reply, her fingers ghosting the keys as another response enters the chat with a second 'bing.'

Demi: BTW, your name gives off queen bee vibes - I like it a lot!

Woah. That I didn't see coming... Was she trying to outdo me now? Is she hitting on me? No, she's just being nice. She's just being nice because you were nice earlier. That's it, nothing more, nothing less.

Lexi's right knee starts to shake the desk; loose pencils crash to the floor, and her textbooks creak against each other to prevent them from falling on the desk. Her hands clasp under her chin as she stares at the extra message.

She feels a warm wave wash over her body; her cheeks heat up, her forehead beads, and mini sweat drops on her brow. She pushes herself toward the edge of the chair. Oh no, this isn't good.

Her fingers start typing before she can even process the newfound feelings of lust for the woman behind the screen - maybe near me or perhaps a million miles away.

Lexi: Thanks! It actually means man's defender - it's an Old English name. So queen bee, but more like Duchess vibes. And is there anything I can do to expedite the process?

Lexi rests her shoulder back into the office chair, her back leaving a gap as big as a bread box. Her right knee continues to shake the table. Her left leg is dead weight as her body continues to bred panic.

What the hell do you think you're doing?! This is so wrong! She's helping you with a customer service issue. Customer. Service. Issue. She's obliged to be nice; why are you acting like this?

The laptop bings with another message, Lexi's eyes widen at the response.

Demi: Due to the situation's urgency, it would be best to speak over the phone. Do I have your permission to contact you via the mobile number on file?

---

And that's the preview - thoughts so far? Do we want to see a full version? If so, let me know in the comment section below and as #keeponwriting!

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About the Creator

shayna

digital marketing expert. content creator. check out my other 'ventures via my milkshake and as always, #keeponwriting!

Website: www.shaynacanty.com

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