Importance of employees

Introduction

The role of employees is immense behind the success and sustainable development of any organization or organization. Employees are the life and strength of an organization, on whose skills, dedication, creativity and hard work the future of the organization depends. No organization can achieve its goals without employees. Rather, skilled and satisfied workforce is what keeps the organization ahead in the competitive market. In this article we will discuss in detail the multifaceted importance of employees, their rights and duties, problems and how to tap into their maximum latent potential.

Definition and classification of employee

Integrated definition

By employee we mean the person or persons who work under a formal contract with an organization and enjoy financial and other benefits in return. But in modern management science this concept is more widespread:

• Human Capital: Sum of skills, knowledge and experience

• Organizational Citizen (Organizational Citizen): Who is self-motivated and contributes to the development of the organization

Broad classification

1. Staff Phase:

o Technical Staff

o Administrative Staff

o Support Staff

2. Management Phase:

o First-line Managers

o Middle Management

o Top Management

3. Knowledge Workers:

o R&D Personnel

o IT Professionals

o Strategic Planners

Who is the employee?

Employee refers to a person who works under an organization on a contractual or permanent basis and receives salary, bonus and other benefits in return. He can be:

• Worker/Worker: Those who participate in the production process through physical labor

• Officers/Managers: Those who perform administrative and managerial duties

• Professional experts: like engineers, doctors, teachers, IT experts etc

Multidimensional importance of employee

1. Key drivers of manufacturing and services

• Employees direct product production, quality control and service

• Skilled workforce maximizes the profits of the organization by increasing productivity

• Example: Toyota Company's "Kaizen" method revolutionized the use of small improvement suggestions from employees

2. Organizational culture formation of the organization

• Behavior, values and professionalism of employees shape the internal environment of the organization

• Positive work culture encourages teamwork, leadership and innovative thinking

• Companies like Google, Microsoft have achieved success by providing an environment of freedom and creativity to employees

3. Customer satisfaction and brand image

• Employees interact directly with customers; Their service builds trust in the brand

• Retail shops, banks or hospitals—in all cases employee behavior influences customer decisions

4. Economic growth and social stability

• Institutions contribute to the country's economy by creating employment

• Contributes to the use of local resources, taxation and community development

5. Supportive of technology and innovation

• Staff suggest new technology applications from practical experience

• Companies like 3M, Facebook have created new products with employees' innovation time

Essential elements for employee development

1. Fair remuneration and benefits

• Competitive salary, bonus, provident fund, health insurance

• Work-life balance: flexible hours, remote working

2. Training and skill development

• Regular workshop, seminar, online course opportunities

• Leadership development program

3. Working environment and safety

• Ergonomic workspace, mental health services

• Harassment-free environment

4. Career advancement opportunities

• Promotion policy, cross-departmental exposure

• Mentorship programs

Current challenges and solutions

Main problems:

• Unemployment and morale: Burnout, inadequate remuneration

• Adapting to technology: Job threats in AI, automation

• Generational gap: Difference in expectations of Millennials vs Gen-Z

Solution:

• • Upskilling/Reskilling: Digital Literacy Training

• • Employee Engagement: Team building, Recognition programs

• • Hybrid Work Model: Combination of Office and Work from Home

Case studies of successful organizations

1. Southwest Airlines: 47-year record of profitability by prioritizing employee satisfaction

2. Unilever: Instills a sense of purpose in employees through the Sustainable Living Plan

3. Bangladeshi Example: Akiz Group Employee Welfare Center (Hospital, School)

Conclusion

The sustainable success of the organization in the 21st century depends on the proper management of "Human Capital". Employees are not just "resources", they are "strategic partners" of the organization. Therefore, ESR (Employee Social Responsibility) should be given importance along with CSR (Corporate Social Responsibility). In the context of Bangladesh, if RMG sector or digital marketplaces ensure empowerment and well-being of employees, then it is possible to stay ahead in international competition.