Why My Hotmail Email is not Working

Hotmail, now rebranded as Outlook, is one of the most popular email services worldwide. However, like all online services, users occasionally face issues ranging from login problems to sending and receiving emails. In this comprehensive guide, we will explore common reasons why you may experience issues with your Hotmail account and offer troubleshooting Your issue is our mission! Feel free to call us anytime you need support

1. Login Problems: One of the most common issues with Hotmail accounts is trouble logging in. This could be caused by various factors including forgotten passwords, hacking attempts, or account locks for security reasons.

Forgotten Password: Use Microsoft’s “Recover your account” page to reset your password. You’ll need access to your recovery email, phone number, or security questions.

Account Locked: If your account is locked due to suspicious activity, Microsoft will prompt you to verify your identity through a recovery email or phone number.

Check Caps Lock: Sometimes login errors are as simple as accidentally leaving the Caps Lock on when typing your password.

2. Incorrect Password: If you're sure you're entering the correct password but can't log in, it may be due to several reasons, such as keyboard settings (wrong language) or even being hacked.

Reset the Password: Use the "Forgot Password" feature to reset your password.

Check Keyboard Settings: Ensure your keyboard isn’t set to a different language (which can change certain characters).

3. Hotmail Account Hacked: If you suspect your account has been hacked, there are some clear signs: you're unable to log in, unknown emails have been sent from your account, or there are changes to your account settings that you didn’t make.

Account Recovery: If you still have access to your recovery email or phone number, use them to regain access by resetting your password.

Contact Microsoft Support: If you cannot access your recovery options, contact Microsoft Support for further assistance.(https://forms.gle/BXFjoNtvrk1YxrE7A)

Enable Two-Step Verification: For future protection, enable two-step verification to secure your account. This adds an extra layer of security, requiring both a password and a verification code to log in.

4. Emails Not Sending or Receiving: Sometimes, Hotmail users experience issues with sending or receiving emails. This could be due to various reasons like an incorrect email address, a problem with Microsoft’s servers, or issues with the recipient’s email provider.

Check Server Status: Visit Microsoft’s service status page to check if there are ongoing issues with Outlook/Hotmail.

Correct Email Address: Double-check the recipient’s email address to make sure it’s accurate.

Check Spam/Junk Folders: Sometimes, emails end up in the spam or junk folder. Check these folders regularly.

5. Hotmail Account Blocked: Microsoft sometimes blocks accounts if it detects suspicious activities like sending large volumes of emails or login attempts from multiple devices. This is done to protect your account from hacking.

Unblock Your Account: Go through the account recovery process. You’ll likely need to verify your identity through a recovery email or phone number.

Avoid Spamming: Be cautious about sending large volumes of emails, which could trigger Microsoft’s automatic account lock.

6. Sync Issues Across Devices: Hotmail/Outlook users sometimes experience sync issues, meaning emails don’t appear across devices or they can’t sync their calendar or contacts.

Check Sync Settings: Ensure that sync is enabled on all devices under email settings.

Update Software: Make sure you’re using the latest version of the Outlook app on your devices.

Re-add Your Account: If syncing still doesn’t work, try removing and re-adding your account to your devices.

7. Storage Full: Hotmail offers limited storage. If you’ve exceeded your storage limit, you may not be able to send or receive emails.

Delete Unnecessary Emails: Clear out old or unwanted emails, especially those with large attachments.

Upgrade Your Account: If you need more space, consider upgrading to a Microsoft 365 subscription for expanded storage.

8. Attachment Problems: If you’re having trouble attaching files or opening attachments in Hotmail, the issue could be related to file size or file type.

Check File Size: Hotmail has a limit on attachment sizes (usually 20MB). If your file is larger, consider using OneDrive or compressing the file.

File Type: Some file types are blocked for security reasons. If this is the issue, use a cloud storage link instead.

9. Browser Compatibility Issues: If you can’t access your Hotmail account from your web browser, it might be due to browser compatibility or cache issues.

Clear Cache and Cookies: Try clearing your browser’s cache and cookies to resolve loading issues.

Update or Change Browser: Ensure your browser is up-to-date or try accessing Hotmail from a different browser.

10. Calendar and Contacts Not Working: Sometimes, users experience issues where their calendar or contacts don’t sync or appear in their Hotmail account.

Check Sync Settings: Ensure that your calendar and contacts are set to sync with your Hotmail account in the settings.

Re-add Calendar/Contacts: Remove and re-add your calendar or contacts if sync issues persist.

Hotmail Not Working on iPhone with Simple Tricks

There could be several factors responsible for Hotmail not working on iPhone 5, iPhone 7, or iPhone 13. The list of most possible reasons is noted below:

1. A bad internet connection might be running on your phone.

2. Using an outdated Hotmail version could also trigger Hotmail not working on iPhone.

3. Invalid login credentials can also stop you from accessing your Hotmail Mail.

4. Too many caches and cookies stored on your iPhone.

5. Improper configuration of email.

6. Most probably, the iOS system might be the culprit. Thus, always recommended to look at the system issue.

Simple Checks to Fix Hotmail Not Working on iPhone Issue

Check Your Email Address and Password

If you are having issues signing in to your Hotmail account, it is possible that you may not be using the correct combination of email address and password.

Before you do anything, take a moment to check the login details you are using

Check Fetch New Data Settings

If you are unable to get notifications of new emails, we recommend that you check Fetch data settings on your iPhone.

Step 1: Open the Settings on your device.

Step 2: Select “Passwords & Accounts”.

Step 3: Tap “Fetch New Data” and choose “Automatically”, “Manually” or choose a schedule that is suitable for you.

Check Mail Days to Sync Settings

You also need to check the mail days to sync settings on your account.

Step 1: Open Settings and then select “Passwords & Accounts”.

Step 2: Tap on the Hotmail account and then select “Mail Days to Sync”.

Step 3: To receive your emails regularly, select “No Limit” and all your emails should sync.

Clear Caches and Cookies

It’s possible that the Hotmail not working on iPhone problem lies in too many cookies and caches that have been accumulated in the email. Keep in mind that clearing all cookies will delete user preferences for the website, login information, and identifiers for server-based sessions.

To clear your history and cookies,

Step 1. Navigate to the Settings app then find and tap on Safari.

Step 2. Find and tap on Safari.

Step 3. Hit Clear History and Data, then tap it to confirm.

FAQ on Common Hotmail Issues

Q1: Why can't I log in to my Hotmail account?

There could be several reasons for this:

Incorrect password or email.

Your account may be locked due to suspicious activity.

Your account could be temporarily disabled.

Solution: Use the “Forgot Password” feature, and check your email or phone for verification codes. If your account is locked, follow Microsoft's recovery steps.

Q2: What should I do if I forgot my Hotmail password?

If you've forgotten your password:

Go to the Hotmail login page.

Click on "Forgot my password."

Follow the prompts to reset your password via your backup email or phone number.

Q3: Why am I not receiving emails in my Hotmail account?

There are a few reasons you may not be receiving emails:

Your inbox is full, and you've reached the storage limit.

Emails are being directed to your junk or spam folder.

There could be a temporary issue with the email servers.

Solution: Clear out your inbox, check your junk/spam folders, and verify that the sender isn't blocked.

Q4: Why is Hotmail not loading on my browser?

This could be due to:

A slow or disconnected internet connection.

An outdated browser.

Cached files that are causing errors.

Solution: Clear your browser cache and cookies, update your browser, and try accessing Hotmail from a different device or network.

Q5: How do I update my Hotmail security settings?

To enhance your Hotmail security:

Sign in to your Microsoft account.

Navigate to "Security" and update your password, enable two-step verification, and manage authorized devices.

Q6: Why is Hotmail not working on my mobile phone?

If you're experiencing issues with Hotmail on your mobile device:

Check if the app is updated.

Verify that your internet connection is stable.

Try removing the Hotmail account from your mail app and adding it again.

Solution: Uninstall and reinstall the Outlook app or access Hotmail through a mobile browser.

Q7: Can I recover a deleted Hotmail account?

Yes, Microsoft allows you to recover a deleted Hotmail account, but only within a limited time frame (usually 30 days).

Solution: Go to the account recovery page, provide the necessary verification details, and restore your account.

Q8: Why am I seeing a "Suspicious activity detected" message?

Microsoft may detect unusual activity on your account if there are logins from unrecognized locations or devices.

Solution: Verify your identity by following the prompts provided, change your password, and review your security settings.

Q9: What should I do if my Hotmail account was hacked?

If you believe your account has been compromised:

Immediately change your password.

Enable two-factor authentication.

Review recent activity and log out of unfamiliar devices.

Q10: Is there a customer service number for Hotmail issues?

Microsoft does not offer direct support for free Hotmail accounts, but you can access help through the support page on the Microsoft website. For business accounts, Microsoft 365 support is available.

Q11: Can I access Hotmail without an internet connection?

No, Hotmail (Outlook) requires an internet connection to send, receive, and manage emails. However, some third-party email clients allow you to access stored emails offline.

Q12: Why is my Hotmail sending spam emails?

If your Hotmail account is sending spam, it's likely that your account was compromised.

Solution: Change your password immediately and review your account settings for unauthorized changes.

If your Hotmail account is not working, the issue could stem from anything as simple as an internet connectivity problem to more complex account-related issues like security settings. Most problems can be resolved by troubleshooting through the browser, app, or security settings. By following the steps outlined here, you should be able to pinpoint and fix the problem.