How do I fix Outlook Not sending or receiving emails?

If you can't send or receive email in Outlook.com, it could be due to a variety of things, such as an Internet connection problem, an outage, or a full mailbox. You should also check to see if your account has been compromised or if your spam filters are catching bad email. Also, check your email settings (SMTP/IMAP) if you use email, and clear your browser cache if you access Outlook from the Internet. If this doesn't resolve the issue,

you may need to contact Microsoft Support for assistance.

1. Check Your Internet Connection

• - Make sure your Internet connection is up and running.
• - Try opening another website to make sure your internet connection is working.

2. Slow Service

- Sometimes Outlook.com encounters server problems. You can check for any outages or service disruptions by visiting the [Microsoft service status page] (https://status.live.com).

3. Clear your browser cache and cookies as they may be causing Outlook.com browser issues.

-Alternatively, you can try a different browser (e.g. Chrome, Edge, Firefox) to see if the issue occurs.

4. Check your email account

• - Make sure your Outlook.com account hasn't exceeded its storage limit. If your inbox is full, you may not be able to send or receive emails.
• - To check your email account, sign in to Outlook.com and go to ** Settings ** (the gear icon) > ** View all Outlook settings ** > General ** > ** Storage ** * .

5. Check your spam folder

Sometimes incoming emails end up in the Spam folder. Check your Spam folder to make sure your email hasn't been misdirected.

6.Check your email rules

• - You may have set up some filters or rules that move incoming emails directly to specific folders.
• - Go to ** Settings ** (the glass icon) > ** View all Outlook settings ** > ** Mail ** > ** Rules ** and check if there are any rules that apply to your mailbox.

7. Check Your Safe Senders List

• - Make sure the sender is not on your block list. To check this:
• - Go to ** Settings ** > ** View all Outlook settings ** > ** Email ** > ** Invalid email addresses ** .
• - Check the **Blocked senders and domains *** section to make sure the sender's email address is not listed.

8. Check SMTP/IMAP settings (for sending email)**

• - If you are using an Outlook.com address with an email program (such as Outlook Desktop, Thunderbird), check that the outgoing (SMTP) settings are correct:
• - ** SMTP Server ***: smtp-mail.outlook.com
• - ** Port ***: 587
• - ** Encryption ***: TLS
• - To receive email, verify your IMAP or POP settings:

• - ** IMAP server **: Outlook.office365.com
• - ** Port **: 993
• - * *Encryption *: SSL

9. Make sure your account is not compromised

• - In some cases, if your account has been compromised or is being compromised for suspicious activity, sending or receiving email may be temporarily blocked.
• - Check your account security by going to [Microsoft Account Security](https://account.microsoft.com/security) and looking for alerts or warnings.

10. Sign out and sign back in

- Sometimes signing out and back in can temporarily resolve the issue.

11. Try the Outlook Mobile App

- If you're using a web browser, try using the Outlook app on your phone or tablet to see if the problem persists.

12. Disable extensions/browser extensions

In some cases, browser extensions can interfere with Outlook.com. Try turning off the extensions one by one to identify any possible conflicts.

13. Check for updates (if you're using desktop Outlook)

• If you're using the Outlook desktop app, make sure it's up to date:
• Outlook > File > Office Account > Update Options > Update Now.

14. Try a different account

If possible, try sending and receiving email from a different Outlook.com account, or have someone else send you an email, try using the Make sure the word is in your account.

15. Contact Microsoft Support -If none of these methods resolve the issue, you can contact Microsoft Support for assistance.