Working In Retail

I've been working in grocery retail for nearly 14 years. I worked as a cashier, unloader and stocker. The cardinal rule with any company is . "The customer is always right". I've seen cashiers' getting cursed out by customers, an associate being assaulted by a customer and a customer being so upset that we didn't carry a certain item anymore. They literally went down an aisle and completely knocked over a whole section and it was pickles at that, in glass jars. The start of the pandemic was the worst time to work around customers. 10 times much worse than working through holidays' and working through Thanksgiving is ridiculous. Everybody during the pandemic was coming in looking for the same three items. Tissue, disinfectant spray and bleach. So at the time demand was higher than supply. So during the day you have crowds of people on every single aisle. All the walkways, people were basically basket to butt walking up and down the store. Arguments going on in the meat department because everyone was in a "end of the world mode". We weren't at the wearing a mask stage yet. So people were literally freaking out every time somebody coughed around them. So during the night hours everything is pretty much gone. At least the supplies that people were looking for. So at night the trucks come in and we bring out pallets to the floor. Keep in mind the tissue aisle is completely empty. So we bringing out the tissue pallets. All of a sudden somebody yells "they got tissue!!!!" and everybody runs toward the tissue pallets. The customers began to break down the pallet on their own and take what they need. One of the most ridiculous acts I've ever seen. It's a lot of elderly people that shop there. Not one single one of them was able to get any tissue that night. That really pissed me off and because the cardinal rule for most retail companies is "The customer is always right". Those people felt like they didn't do anything wrong. They felt as if they were entitled to do so. One thing I've learned about most people is that they lack compassion. The reason I say that is because during the pandemic and even with the ice storm whereas supplies were limited. People were "greedy shopping" is what I call it. I think it's sad when you have to put up "limit quantity" signs just so people won't purchase so much of a needed item, just so more people can get it to. You would think something like that might be intuitionistic. So where we do you draw the line to the phrase "The customer is always right". Why is it ok for a customer to get angry at an employee when the store is out of a certain product? You know I once had a customer that needed some cat litter and the size bag she wanted wasn't on the shelf, but we had a smaller sized bag of the same product. She really wanted that bigger size bag. I don't know if you familiar with how the pallets look before we break them down, but its pretty much stacked 6ft plus high with several different items on it. So I found a pallet with a bag she needed, but guess what? It was at the very bottom of the pallet. So I'm thinking since she shops there daily that she was going to be like "You know what, I'll just take that smaller bag and come in the morning or the next night when it's stocked. It most likely would have been. Any way she didn't suggest that and I ended up down stacking that entire pallet in the middle of the aisle quickly because we were about to close. To say the least I wasn't very happy about it, but as I stated most customers feel entitled because of that quote. I'm a customer as well. I've been in situations as the one I was in with me as the customer. I don't feel that entitlement though. I guess you can say because I work in retail and I can relate or I just have compassion. Something that most people don't have I guess. So is the customer always right?