Things to Ask P&C Insurance Software Vendors

In most cases, choosing a P&C insurance software solution is a big deal. It's not just about getting the right technology and customer service. Rather, it's also about finding an implementation partner that has been around long enough to know what works and what doesn't. That's why it's important for you to ask vendors all sorts of questions before making any decisions about which software package will best suit your business needs (and budget).

1. What is your company's average length of customer retention?

The longer a customer stays with you, the better you'll be at satisfying their needs and keeping them as customers. A good vendor will have high retention rates—they'll have satisfied customers who are loyal to the brand they've been working with for years. A bad vendor might have low retention rates because they lose their customers quickly or can't keep them happy enough to stick around long enough to make an impact on your bottom line.

2. How many years has your company been in business?

A company with a long history is more likely to have a stable product, which means that it's less likely to need constant updates and fixes. The longer a company has been in business, the more resources they've had at its disposal—and the better able they are to support your P&C insurance software solution.

A company with a long history has also developed expertise with its products and processes over time. This can be invaluable when it comes time for you to solve customer problems.

3. What is the customer-to-consultant ratio?

The first thing you should ask is how many customers are supported by each consultant. If a company has a large number of consultants and support staff, then it could mean that the product is not customized enough for your needs. It’s also important to know how many customers there are in each region so that you can see if there are any gaps between regions where no one else is using the same property and casualty insurance software.

4. Do you train software users?

Training is a critical part of your P&C insurance software implementation. It shouldn’t be done by people who don't understand the software or industry, and it should be provided in a classroom setting with instructors who are familiar with both.

Training should also include hands-on exercises so that users can get an idea of how their workflows will work on day one.

5. How frequently is the software updated and how do users access those updates?

It's important to ask about how often the software is updated and how users can access those updates. The best property and casualty insurance quoting software vendors will provide their customers with regular updates. This means that features and fixes will be added as needed. In addition, if a vendor offers cloud-based services, you'll want to know whether these services can be accessed from anywhere in the world at any time—and if so, what kind of speeds are required.

If your company has employees who travel frequently or work remotely, having access to an up-to-date version of your P&C insurance software system 24/7 is crucial. You don't want them missing out on key changes because they're on the go!

6. Is customer data encrypted when it's stored in the cloud?

Encryption is the process of converting data into a form that can't be read or understood by anyone who doesn't have a key to decrypt it. Encryption is used to protect data from unauthorized access, and in fact, if you were able to read your own emails without encryption, you would probably have some pretty interesting things to say about yourself!

Encryption works by taking raw bytes—or numbers—and converting them into ciphertext (a string of letters and/or symbols). The ciphertext then becomes identifiable only when decrypted with an identical key. This ensures that only authorized users will be able to access protected information; anyone else who tries would see gibberish instead of your personal messages!

7. How do you maintain security patches and updates in the cloud?

Vendors can maintain security patches and updates in the cloud. This means that if you have a problem with your system, you will be able to download an updated version of the software from the vendor's website.

Security patches are important because they help keep your system safe from viruses and other malware attacks. Security updates also make sure that any new threats or vulnerabilities are discovered early enough so that they can be fixed before hackers attack them on a large scale (and thus cause damage).

Security patches and updates can be done remotely through an automatic update mechanism or manually by downloading them onto your computer first before installing them onto your server/workstation(s).

Conclusion

This is just a sampling of the questions you should ask when selecting a P&C insurance software solution. The list isn't exhaustive, but it covers most of the bases that may be important to you in terms of price and user experience. If you find yourself getting frustrated with vendors who don't answer these questions, consider switching vendors. You can always come back later when they have better answers.

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