Solve the Communication Clashes With Business VoIP Solutions

With the expansion of businesses, many problems have mounted, and to alight them, many companies are providing business VoIP solutions. These VoIP companies offer different features to overcome the difficulties that can arise due to miscommunications or delays in communications. Communication is the central part of any organization to ensure its proper working and to maintain its trust.

VoIP services are playing their part to make communications easier. VoIP is a system that works on the ‘Packet Switching’ phenomenon. It switches packets from one router to other routers in series until it reaches the destination router. These packets bear a tagged IP address, which helps determine and locate the endpoint of this switching.

The packets initially are the audio and video signals. The VoIP system breaks the audio or video into small bundles and digitizes them. The advantage of this is to speed up the process of packet switching, which happens before you even realize it.

Xinix’s VoIP Services are exceptionally great to serve for any small or medium-sized business, as well as large corporate companies.

VoIP functions involve the synergistic working of SIP trunks and the Private Branch Exchange. These two are the crux of any IP telephone system.

SIP Trunking

SIP is short for the ‘Session Initiation Protocol.’ SIP Trunking initiates the call, and once launched, it is responsible for the maintenance and termination. It ensures clear and fast call responses with no distortion or delays. It connects an on-premises phone system to a Public Switched Telephone Network.

It imparts several advantages to VoIP services such as

• Low call costs
• Flexibility to work
• Higher scalability for calls
• No infrastructure

Private Branch Exchange

It is commonly referred to as PBX. PBX is responsible for transferring the calls from the local lines to the company’s extensions. It is responsible for call handling and making sure that no call is missed or skipped.

The characteristic features of PBX are

• Call Waiting
• Call Forwarding
• Call on Hold
• Music on Hold
• Virtual Receptionist

Security system

VoIP services are unique than the traditional system because they keep track of Call Detail Record, also called CDR. There is unlimited space in the cloud for call records storage, which includes all the call history, the date, time, and location of the call, as well as the duration of the call. Even the Caller ID also appears for every number.

Call Recording is also available and stays stored in the cloud for as long as you want. So in case of any miscommunication, you can easily extract the data and take out the recording for that call.

Complete Track Record

Some of the VoIP Providers, such as Xinix’s VoIP services, keep and provide the complete track record of all calls. It includes the number of calls handled and the call volume. It also shows the available extensions and the number of agents.

Thus, it provides you with complete control of your workplace!

Customer Relationship Management (CRM) Integrations

CRM is an approach that believes in strategizing the use of technology to manage and analyze the data to strengthen customer trust and drive sales with maximum profits. To fulfil this purpose, companies use different CRM tools as their interface, which keeps track of their relationships and the extent of dealing with the customers.

Many companies offering business VoIP solutions like Xinix, RingCentral, Vonage, and others provide integrations with CRMs to avoid any ineffective and haphazard situation due to some clash or incompatibility between the two systems. Xinix’s VoIP services are compatible with many software and devices, including Microsoft, Bullhorn, Pipedrive, Zendesk, Zoho, Yahoo, Alcatel, Panasonic, OBi, Vodafone, Huawei, and others.