COURTANAE HESLOP

When you speak with Courtanae Heslop, one thing becomes immediately clear—she is a powerhouse of professionalism, strategy, and genuine care for the clients and teams she supports. With over five years of experience in high-performance environments, Courtanae has carved out a niche as a Virtual Assistant turned Sales Operations and Client Success Lead, with deep expertise in full-cycle sales, CRM optimization, and enterprise-level client relationship management.

But behind every strong professional is a story. And Courtanae’s is one of growth, adaptability, and an unwavering commitment to excellence.

🌱 Humble Beginnings, Big Ambitions

Hailing from the vibrant city of Montego Bay, Jamaica, Courtanae brings not only a sharp intellect and strong work ethic but also a refreshing cultural warmth and human touch to everything she does. Early in her career, she discovered that helping people—whether clients, colleagues, or customers—was not only her strength, but her calling.

This realization led her to pursue advanced studies in business and people management, culminating in a Master’s in Human Resources Management and a Postgraduate Diploma in Coaching and Emotional Intelligence from the European Business School of Barcelona. These qualifications didn’t just sharpen her technical understanding of team dynamics and performance—they also empowered her with the emotional intelligence and leadership perspective that would later distinguish her in high-stakes business environments.

💼 Building the Foundation: Excellence in Quality Assurance

Courtanae’s professional journey began at Conduent, a global business process services company, where she served as a Quality Assurance Analyst II. In this role, she quickly proved herself as a performance-driven team member who consistently hit and surpassed KPIs. For over five years, she maintained a 90%+ SLA score—no small feat in a highly metrics-focused role.

She wasn’t just reviewing data; she was analyzing performance, improving processes, and communicating those improvements with clarity and confidence. She also handled over $1 million in annual transactions, overseeing quality assurance with precision and integrity.

“Every piece of data tells a story,” she says. “My job was to understand that story, find the gaps, and help the team close them—together.”

Her strategic contributions—such as redesigning workflows and documenting best practices—enhanced team productivity by over 60%. The role didn’t just build her analytical and communication skills; it laid the groundwork for her transition into client-facing and sales leadership roles.

🚀 Stepping Into Sales & Strategy: The Virtual Assistant Chapter

In 2022, Courtanae took a bold step into entrepreneurship and virtual business support, joining Andorra Global LLC as a Virtual Assistant. But she wasn’t there to just schedule meetings and send emails—she stepped into a role that became the engine room of the company’s client operations.

Within months, Courtanae began managing full client sales lifecycles, from outreach and discovery calls to onboarding and retention. She optimized CRM systems, tracked lead conversions, and introduced performance dashboards that allowed leadership to make faster, better-informed decisions.

“Sales isn’t just about closing deals—it’s about listening deeply, understanding client needs, and building trust that lasts beyond the signature,” she explains.

Courtanae brought that philosophy to every interaction, and it paid off. She developed custom lead-generation strategies using organic marketing, direct outreach, and digital tools like Trello, Google Workspace, and Airtable. Her work helped the business grow revenue, reduce lead drop-off, and increase team task efficiency by over 30%.

Perhaps most importantly, she became a trusted partner—not just to clients, but to the business itself.

🤝 Leading with Heart & Vision

Today, Courtanae operates at the intersection of sales, operations, and client success. She’s a leader who isn’t afraid to roll up her sleeves. She’s worked with both early-stage startups and international teams, helping them streamline systems, scale their operations, and close more business.

In addition to her strategic and organizational strengths, she has a knack for mentorship, often training junior assistants and onboarding new team members into sales workflows. Her favorite tools? HubSpot, Airtable, Trello, Slack, and ClickUp—all of which she uses to drive efficiency, track pipelines, and support team collaboration.

And thanks to her background in quality assurance, she understands the importance of data integrity and sales reporting. Weekly updates, KPI dashboards, pipeline reports—these are second nature to her, and she uses them not just to inform leadership, but to drive improvement.

🧠 Certifications, Creativity & Constant Growth

Courtanae is a lifelong learner. She’s Google Ads and Google Analytics certified, and regularly sharpens her skills in sales psychology, automation, and marketing analytics. Whether she’s crafting outreach emails, troubleshooting CRM bugs, or analyzing client data, she approaches every task with curiosity and precision.

“I’m always asking: how can we do this better? Faster? With more impact?” she says. It’s that mindset that has enabled her to continuously evolve—and help her clients evolve, too.

She’s also a published writer, sharing insights on platforms like Medium and Vocal, where she discusses remote work, productivity, and personal development. These creative pursuits add depth to her professional persona, proving she’s not just a skilled operator but also a thoughtful communicator.

💡 The Bottom Line: Why Courtanae?

If you’re looking for a Senior Account Executive who can do more than just close deals—someone who can build systems, grow teams, and keep clients genuinely happy—Courtanae Heslop is your person.

She blends strategic thinking with a people-first approach, and has the track record to back it up:

✅ 30%+ increase in team productivity

✅ 60% improvement in operational efficiency

✅ 5+ years of measurable success in service businesses

✅ Experience managing $1M+ in accounts and client-facing performance data

Her work is grounded in metrics, but powered by empathy. She knows how to build trust, drive results, and make remote collaboration feel seamless.

And while her resume is impressive, it’s her character—her attention to detail, resilience, and warm communication style—that truly set her apart.

📬 Want to Work With Her?

Whether you're a growing business in need of an Account Executive, a startup looking to build a high-performing sales team, or a service provider who needs strategic support—Courtanae is ready to help you scale.

You can reach her at [email protected] or connect on WhatsApp at +1-876-335-3954.