A Proven Leader in Operations and Business Development

Shahin is a seasoned operations and business development professional with over a decade of experience driving strategic growth and operational excellence in the BPO and startup industries. With a career spanning diverse roles and responsibilities, Shahin has demonstrated a consistent ability to lead with vision, deliver exceptional results, and foster high-performing teams. His journey, marked by resilience and adaptability, is a testament to his unwavering commitment to building scalable solutions that drive organizational success.

Born and raised in Tehran, Iran, Shahin’s formative years instilled in him a strong sense of determination and curiosity about global business dynamics. After graduating from college, he embarked on a bold new chapter at the age of 22, relocating to the Philippines to immerse himself in the fast-paced world of BPO and startup management. This pivotal move was the start of an impressive professional journey defined by rapid growth and achievement.

Shahin began his career in entry-level positions, gaining firsthand insight into the inner workings of the BPO sector. His innate leadership qualities and ability to thrive under pressure quickly propelled him up the ranks. Over the years, he held increasingly senior roles, including Service Delivery Manager, Project Manager, and Operations Manager. Each role added depth to his expertise in operations, client relations, and service delivery. Eventually, Shahin’s capabilities earned him key executive positions, such as Call Center Country Head, Chief Operating Officer (COO), and Acting CEO.

In his role as Operations Manager, Shahin consistently exceeded expectations, delivering on critical performance metrics and earning a reputation for operational efficiency and strategic foresight. He implemented innovative solutions that streamlined workflows, optimized resource allocation, and improved customer satisfaction. His leadership was instrumental in scaling operations, fostering team cohesion, and achieving record-setting performance benchmarks. These successes positioned him as a trusted leader capable of addressing complex, cross-functional challenges.

After four successful years in operations management, Shahin transitioned into business development consultancy. This shift marked a new phase in his career, where he spent another four years guiding organizations toward sustainable growth. Leveraging his strong background in operations, Shahin designed impactful, client-centric solutions that drove measurable results. His work in consultancy diversified his skill set, strengthening his expertise in business development, sales, and client engagement. He excelled in crafting strategies that not only met but exceeded client needs, resulting in significant revenue growth and lasting partnerships.

More recently, Shahin has been exploring opportunities that align with his combined expertise in operations and strategic growth. His focus is on taking on a Chief Operating Officer role within the social media growth and digital marketing sectors. This transition reflects his passion for leveraging scalable operations and customer-focused service delivery to drive transformative outcomes. Shahin is excited about the prospect of applying his leadership skills to help organizations navigate the dynamic digital landscape, fostering innovation and achieving sustainable success.

Shahin’s professional narrative is one of continuous improvement and dedication to excellence. Known for his people-centric leadership style and strategic insight, he brings a unique blend of technical expertise and visionary thinking to the table. He thrives in high-stakes environments where innovation, collaboration, and performance are paramount.

Key Achievements:

Project Leadership: Successfully led multiple high-stakes projects, achieving record-setting KPIs and consistently exceeding client expectations.

Operational Scaling: Scaled BPO operations to enhance service delivery, optimize resources, and improve customer satisfaction.

Revenue Growth: Delivered significant revenue growth as a business development consultant through strategic planning and tailored client solutions.

Team Management: Managed teams of over 1,000 individuals, mentoring and fostering talent to build cohesive, high-performance units.

Executive Leadership: Served as Call Center Country Head, COO, and Acting CEO, driving operational transformations and strategic decision-making.

Professional Summary:

Shahin is more than an operations expert; he is a forward-thinking strategist dedicated to fostering innovation and driving tangible results. Whether tackling high-volume service delivery challenges, building business development frameworks, or leading transformational growth initiatives, Shahin brings a wealth of experience and an unyielding commitment to excellence. His dedication to people, performance, and purpose-driven leadership makes him a standout choice for organizations looking to elevate their operational strategies and achieve sustained success.

Through his career, Shahin has proven that adaptability, strategic insight, and a relentless drive for results are the keys to success in today’s dynamic business environment. With a solid track record of accomplishments and a vision for the future, he is poised to make a significant impact in his next role.