5 Ways to Keep Your Hotel Guests Feeling Safe and Healthy

The global pandemic has changed how the world sees travel. Travelers are more cautious and wearier of where they go, how they get there and what they do once they arrive. Follow this guide for five ways to keep your hotel guests and staff safe and healthy.

Check-In

When your guests arrive, their first interaction with safety measures at the hotel is with your check-in staff. First impressions are lasting, and this is the opportunity to show them that you are taking their health seriously. An easy way to get started is with a temperature check, have a form ready for contract tracing should someone be exposed and separating pens by sanitized and not. This conveys to your guests that from the moment they arrive, their health and safety is the highest priority. Finally, make sure your staff is demonstrating safety precautions, this can include wearing a mask properly and use of hand sanitizer.

Rooms and Hallways

Now more than ever, your hotel needs to be keeping a higher standard of cleanliness. Take the time to review your hotel policies. These need to include commercial carpet cleaning, disinfecting hard surfaces and changing linens when possible to ensure that all surfaces are being maintained safely. Additionally, go through with your staff what areas need to be cleaned more often, including where guests have frequent contact. Finally, be sure to review the cleansing products in use. Not all products are certified to handle diseases. With the right products, you and your guests can be at ease knowing that the hotel is clean.

Reduced Exposure

At this phase in the pandemic, there is a great possibility that your staff will come in contact with someone who has been around someone with Covid-19. Go over the policies of what to do if exposed, as well as the strategies your hotel has in place to cover staff who are not able to come into work due to exposure. Create capacity limits for areas where your staff and guests may gather. Additionally, digitize tasks such as check-in or room keys to limit situations where your guests and staff may interact. Finally, make use of social distancing placards or stickers to help your guests maintain a healthy distance from one another.

Re-Imagined Food Service

Depending on your hotel, you may be providing food to your guests either in a restaurant or buffet setting. Before you resume any food service, you need to go over the best practices to ensure that food is handled safely. For buffet-style restaurants, have hotel staff serve food to the guests. This guarantees greater control over the food, and a reduced risk of a guest exposing one another. For regular restaurants, check the placement of your tables to allow for social distancing, as well as create a limit on diners to keep potential risks down. In any restaurant environment, you will want to make sure that the tables are thoroughly sanitized between use.

Cleaning Schedules

As a final measure, go over the cleaning schedule with your staff. Reduce the times that they spend going between rooms to guarantee that your staff is limiting the risks of cross-contamination between rooms. Set new policies for when rooms are clean, as well as a deep cleaning schedule for before and after guests check out of the hotel. Keep your staff informed, and lines of communication open, this will help your staff feel confident and translates to better customer experience. As an added measure, add new items to the room as part of housekeeping. These items can include face masks, hand sanitizer or even gloves. These measures will help your guests feel safe and confident during their stay.

No matter how you plan to manage your hotel, communicate new policies clearly with your staff so that they can perform their jobs confidently. All of these measures will help guarantee that your guests feel healthy and safe for the duration of their stay.