"After-sales service" of life

On the eve of the collapse of the enterprise, Xiangzi actually received a after-sales complaint phone call. According to the conventional, the company failed, "the tree fell Hu scattered", the company no longer has the ability to pay employees, such a call, can be rejected, or simply put the responsibility to the boss.

But Xiangzi thought again and again and decided to go to the customer for one last after-sale treatment.

The person in charge of the enterprise was busy, complaining about the unstable quality of the instrument. Xiangzi's company used to do very well, and to give customers a commitment to be on call, Xiangzi still adhere to this philosophy, can not just say no to customers. Although the person in charge sweated, Xiangzi still operated the various interfaces, requiring detailed instructions and circuit diagrams, but unfortunately, due to the frequent change of personnel in this company, these technical data have been lost. Xiangzi was so angry that he had to go back to the company, which was about to close down, to search the archives for details of this type of instrument.

He explained for a long time, and got the other side's consent, and the other side looked at him covetously: if you do not repair it quickly, you will go to the consumer association.

Xiangzi rueful smile, back to the bankrupt company to go, there are still several relatives of the boss in picking up the remaining half of the river mountain, see Xiangzi back, hurried to say hello, many old employees have been lost, now can come back, as early as the morning star.

Xiangzi in the archives for a long time, finally found the relevant information, the unit of the copier has been moved, Xiangzi had to, to the street for copying, back, unexpectedly hit the boss.

The boss has lost the style of the past, can be described as a depression, see Xiangzi, moved to shake hands, the former boss was bad to people, once scolded Xiangzi, Xiangzi is not the kind of people who throw stones. After a simple exchange of pleasantries, Xiangzi explained the purpose of coming, and the boss had no choice but to Xiangzi: you can tell the customer that the business has gone bankrupt.

Xiangzi thought for a moment and replied: But the terms of after-sales service still exist.

It took Xiangzi two days to put the instrument away. The head of the enterprise has just received the news that Xiangzi company has closed down, he was pleasantly surprised to hold Xiangzi's hand, and must hire Xiangzi to their company's high salary. Xiangzi has found a favorite job, repeatedly refused, the head of the company with mixed feelings to educate the staff next to: you lack, it is Xiangzi master this valuable spirit.

Xiangzi when the salesman period, sold more than one instrument, due to the company's operation and management problems, the quality of the instrument also has hidden dangers, complaints constantly. But every time Xiangzi received a complaint call, he would take a leave from the existing unit to solve the problem, which was once highly praised by the industry.

Five years passed, suddenly one day, Xiangzi received a phone call from the original boss, he happily told Xiangzi: the new company will open tomorrow, want to hire Xiangzi as the chief engineer.

Xiangzi tearfully, emotional to the old company, he rode an electric bike, quickly arrived at the opening ceremony.

At the beginning of his speech, the boss couldn't wait to tell you a story:

Due to poor management, the company's products have serious quality accidents, and the company is on the verge of bankruptcy; As the owner of this company, I can hardly escape the blame, almost all the employees have already moved on; When I was sitting in the office at a loss, I met Master Xiangzi, who came to consult the drawings, under such circumstances, he is the only person who is still doing after-sales service for our products, I asked Master Xiangzi: You can tell the customer that our business has been closed down. Master Xiangzi only answered me one sentence: But the terms of after-sales service still exist.

Originally, I have lost confidence in life, Xiangzi's care, responsibility inspired me, I am not alone in the fight, I believe that one day, I will find investors again, rebuild the river mountain.

Xiangzi master is my respected staff, elders, he sold the instrument, five years, he has been tracking the service, such employees, is the hope of the enterprise.

In the thunderous applause, Xiangzi and the boss together to cut the ribbon for the new company, two pairs of big hands tightly held together, since then, will never be separated.

This is true in work, and it is also true in life. The things we say and do are the products we sell, and a few people are responsible for what they say and feel ashamed and ashamed of their actions. Life also needs "after-sales service", what each of us lacks is a kind of concept and spirit of courage to bear.