ServiceNow Tutorial

ServiceNow is a cloud based platform, which was mainly developed for workflow and process automation as per the ITIL principles. However, it is highly customisable and also can be used for other purposes. ServiceNow is an American based company and was founded in 2004 by Fred Luddy. It has a unique way for naming its versions. They name the versions based on the major cities of the world. The latest version of ServiceNow is Orlando.

ServiceNow offers many ready to use solutions, workflows and products for an organisation. The organisation can develop the customised applications and modules as per the business requirement using the ServiceNow scripting and existing tools.

Services of ServiceNow

Some of the important offerings and most widely used services of ServiceNow are explained below −

IT Service management

ServiceNow is mainly used as a ticketing tool to manage incidents, problems and changes. It has many advanced features, analytics and insights that impacts the speed and delivery of IT.

HR management

ServiceNow can be used for almost all HR delivery services like leave management, timesheet management, employee document management, new onboarding management, performance management, etc.

IT Asset management

With ServiceNow, we can manage our hardware and software assets to optimise cost and increase efficiency. ServiceNow has features such as licence management, warranty management, CI management, advanced reporting and insights, etc.

Finance operation management

ServiceNow manages all the activities related to finance close and automates the financial processes.

Apart from offerings mentioned above, ServiceNow also offers services for IT business management, security operations, virtual chatbots, etc.

ServiceNow is built using Java and Tomcat web server running on Linux. Although to develop new modules and applications in ServiceNow the JavaScript knowledge is sufficient.

ServiceNow Instance

A ServiceNow instance is a set of databases, applications, virtual machines, libraries grouped together to provide the required services to a specific customer. ServiceNow customer instance is built on multi-instance architecture.

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The important point to note here is that, each customer has a separate customised application(s) along with separate database(s) running on shared hardware resources. The customer data is encrypted and therefore, is completely secure. The deployment of ServiceNow is very flexible and it can also be implemented in a private cloud.

ServiceNow also offers developer instance, which is a community edition free of cost. ServiceNow developer instance was launched, to promote the use of ServiceNow and to provide the resources, so that the developers/administrators can learn, build, enhance and customise the applications in ServiceNow.

One of the most important ITSM tools on the market is ServiceNow. In today's top businesses, the cloud-hosted IT management platform plays a crucial role in corporate management and maintains IT infrastructure. After getting access to these ServiceNow credentials, which advance their career path into IT service management, IT professionals can enrol in this course. For clients and partners who collaborate with and utilise ServiceNow products or services, there are primarily three certification paths available. The Certified Systems Administrator (CSA), Certified Implementation Specialist (CIS), and Certified Application Developer (CAD) are the three certifications in question. Through the courses provided on each unique path, candidates can also obtain certifications for certain products.

Before candidates sign up to take a certification exam, they will be provided the prerequisite courses. These courses are provided in a variety of forms by qualified ServiceNow educators. The course would be taught in-person by the teachers, who would provide a hands-on setting that may be either public or private depending on the needs. The courses will be delivered through online virtual classes that give students access to a live instructor. Additionally, it gives candidates the choice of on-demand courses that include videos, live and recorded webinars, and other interactive tools so they can learn at their own pace. Authorised ServiceNow training providers also provide independent courses, which come with training materials and exam vouchers.

What Does Certification Mean?

By earning a ServiceNow certification, aspirants can benefit from increased industrial recognition, the ability to differentiate themselves from the competition, increased productivity and results, increased user community satisfaction, and other quantifiable returns on their educational investment.

expanding and growing

The approach to customer success includes training and certification in significant measure. The demand for training and certification to suit candidates' needs in advancing their careers has changed over time. The aspirants have a wide range of online training alternatives at their disposal to investigate how to include micro-certifications, launch a mastery-level programme, and develop more expansive tools and templates that the aspirants can use on their own.