Quickbooks Error 15311 – A Quick Troubleshooting

QuickBooks error 15311 is another common payroll update error that occurs when the application is unable to download and install the latest payroll updates. The error prevents the users from processing any payroll in the application and can cause severe inconvenience to them. There can be multiple reasons for its appearance, including poor internet connection, firewall blocking the update, and outdated software. The steps to resolve the error are discussed below in the next part of the blog.

What is QuickBooks Error 15311?

QuickBooks Error 15311 is a 15xxx series error that appears when you update your QuickBooks software. The error code is basically involved with the payroll function. The error message for error 15311 says that:

“QuickBooks update cannot be completed successfully.”

Or

“Cannot connect to QuickBooks payroll.”

Causes behind the QuickBooks Error 15311

There can be a number of causes that can lead to the appearance of error 15311. Let us check out some of them-

• The downloaded QB file is corrupted.
• Your system had a malware attack.
• Something went wrong while installing the QB files.
• Windows registry might be damaged.
• QB files might be missing from your system.
• Incomplete installation of Quickbooks.

Solutions to fix QuickBooks Error 15311

There are two main solutions to fix Quickbooks error 15311. You have to perform each solution one by one till the error disappears from your system.

Solution 1: Install a Digital Signature Certificate to resolve the QuickBooks Error 15311

The steps to install the digital signature certificate are as follows:

First, open the Start menu and search for QBW32.exe in the search bar.

Then, click on the Computer icon on the screen that appears next.

Find the QBW.exe option in the search results, right click on it and go to its Properties option.

Now, you have to click on the Digital Signature option and make sure that Intuit Inc is checked in the list.

Next, click Details and choose View Certificate in the Digital Signature Details window.

Then, click on the Install Certificate option.

Next, simply follow the on-screen instructions until you see and hit the Finish button.

For the last step, restart your system.

Solution 2: Run Reboot.bat Batch File to Reregister QuickBooks Files and resolve the QuickBooks Error 15311

A batch file called Reboot.bat helps QuickBooks in re-registering .OCX and DLL files. These files are used by QuickBooks Desktop to carry out a number of tasks.

First, close the QB Dekstop application if you are running it on Windows.

Then click right on the QB icon on your system adn select the Properties section.

Next, hit on the Open File Location and open the QuickBooks installation folder.

Here, you need to make sure that the Windows Hidden Files and Folders are set to display.

Now, locate and click right on the Reboot.bat file and Run as Administrator.

Then, wait till the Reboot file reregisters all the QuickBooks files.

Once, it is done, it will automatically disappear a black color command prompt window, then try to Update QB Desktop application.

The Final Words!!

You need to carry out the steps mentioned above to get rid of the QuickBooks Error code 15311. These methods are easy to follow and will rectify the error immediately. However, if none of the methods work in your favor, you can consult our QuickBooks experts to help you out.

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