A Guide to Tally Customer Care: How to Get the Help You Need

Tally customer care is the customer support service designed to assist Tally Software users with any issues they may encounter while using the software.

It can be accessed via phone, email, online chat and is staffed by a trained customer service representatives who are expert about the Tally Software and provide assistance to users.

Tally users can reach out to the Tally customer care team by raising a Ticket from Tally Help.com to report an issue or problem they are facing. When you raise a ticket, you create a support request that the Tally customer care will respond to, providing you with assistance to resolve the issue. Raising a ticket involves filling out a form containing the following details:

Your Tally serial number

Company name

Details of the issue you are facing

Name

Phone number

Email

You may need to attach supporting documents like screenshots or error logs if needed to help the customer care team understand the issue better.

The Tally customer care will then review your request and contact you within 1 hour of putting the request and provide the assistance you need to solve your query.

Tally customer care is responsible for resolving a wide range of issues faced by users. The services provided by Tally customer care are as follows:

Installation and Set-up: Tally customer care assists customers with installing and configuring Tally accounting software on their computers. These services include:

• Pre-installation check: ensuring user's computer meets the system requirements for the latest version of Tally.
• Installation: providing instructions on how to download the software from the Tally website or provide a download link.
• Configuration: Tally customer care can assist customers with configuring their Tally software to meet their specific business needs such as setting up accounts, defining stock items and creating vouchers.
• Data migration: Tally customer care helps customers migrate their existing data from their previous accounting software to Tally software, ensuring that the data is properly imported and configured in the new software.

License: a license is required to use the software for accounting and financial purposes. A Tally license is a legal agreement that allows users to use Tally software for accounting and financial purposes and different types of licenses are available like single-user, multi-user, Tally server and Educational license, depending on the number of users and installation configuration. Tally customer care can assist customers with their Tally software licenses in several ways:

• License activation: they provide instructions on how to activate the license online over the phone.
• License renewal: Tally customer care help customers renew their Tally license when it is about to expire. They inform customers about the renewal process and assist them in renewing them.
• Upgrade: they assist customers in upgrading their Tally software license to a higher version or edition, ensuring they have access to the latest features and capabilities of the software.
• License transfer: they help customers transfer their Tally license to another computer, ensuring they are able to continue using the software in a different machine.

Education and Training: Tally customer care provides a range of training and education services to help customers learn how to use Tally accounting software effectively and efficiently. They provide these services through:

• Online training sessions: can be in a group or also one-on-one.
• Video tutorials and documentation: this way, customers can learn in their own pace and convenience.
• Classroom training: Tally customer care can conduct classroom training sessions for customers who prefer hands-on training. These sessions can be held at Tally's training centers or at the customer's location.
• Certification programs: Tally customer care also provides certification programs that allow customers to demonstrate their proficiency in using Tally software. These involve a series of exams that test the customers knowledge about Tally.

GST: Tally customer care provides a range of GST-relates services to help customers comply with the GST regulations and manage their GST related transactions efficiently. Services provided by Tally customer care related to GST are as follows:

• Registration
• Compliance: Tally customer care can help customers ensure GST compliance by setting up GST tax rates, creating invoices and generating GST reports.
• GST returns filing: Tally customer care can assist customers in filing their GST returns using Tally software. They can help customers generate GSTR-1, GSTR-2, and GSTR-3B returns, and file them online with the GSTN portal.
• GST reconciliation: Tally customer care can help customers reconcile their GST data with their accounting data to ensure that there are no discrepancies or errors.

• Audits: Tally customer care can assist customers in preparing for GST audits by generating necessary reports and ensuring that all GST-related transactions are properly documented.
• Making ensuring that clients may precisely and simply comply with GST rules with the least amount of difficulty is the goal.

Upgrades and Updates: Tally customer care offers a variety of upgrade and update services to make sure that customers are using the most recent version of Tally software with the newest features and improvements. These are the services offered by Tally Customer Care:

• Any new updates or upgrades that have become available after the client's most recent update may also be provided by Tally customer service. These updates could include speed upgrades, brand-new features, and bug fixes.
• Tally customer care may assist with data migration from an older version of the Tally programme to the most recent version. This ensures that customers can continue using Tally software with their existing data without any interruptions.

Tally customer care provides Backup services to help customers ensure that their Tally data is secure and protected against any data loss or corruption. Services provides by Tally customer care are:

• Setting up routine backups will ensure that your Tally data is always current and secure. Tally customer service will help you set this up.
• Backups can be stored in a secure location on a user's computer or on a cloud-based storage platform with the assistance of Tally customer care.
• Backup verification: Tally customer care can help customers verify their Tally backups to ensure that they are complete and accurate.
• Disaster recovery: Tally customer care can assist customers in recovering their Tally data in case of any data loss or corruption. This could entail recovering data from a backup or fixing corrupted or damaged files.

The intention is for clients to use Tally software with assurance, knowing that their data is constantly backed up and recoverable in case of problems.

To know more: https://tallycustomercare.com/