Just Wanted Bacon on My Burger

I went to Burger King with my wife. We ordered separately on the app so we could each earn our own points. I wanted to enjoy a nice cheeseburger, which was on sale through the Burger King app. It was a free cheeseburger if you bought something for a dollar. I added bacon to it and also ordered a side item.

After going through the drive-thru, I pulled into the parking lot so we could eat. I started with my side item since it was easy to eat with one hand while parking. And boy, it was good as always. It was not French fries. It was a limited-time menu item. Jalapeno bites.

When I got to my cheeseburger, I opened it to make sure everything was correct. I had asked for no ketchup, extra mayo, and onions. And I had added bacon. Right away, I noticed the bacon was missing.

That was a deal breaker.

If the sandwich had been missing the extra mayo, I could have dealt with it. If the onions were not there, I would have been annoyed because I love onions since they add the right crunch. If there had been ketchup, I probably would have eaten it anyway, even though I only like ketchup on fries, not sandwiches. But no bacon? After I ordered and paid for it? I could not eat it like that.

So, I went inside. I showed the sandwich to the guy at the counter and told him I had ordered bacon, but it was not on the burger. He gave me a strange look, like I was wasting his time, and told me to hang on. He went to the back, came back out, and said, “Can I just give you bacon in a little baggie, and you can put it on yourself?”

I said, “Yeah, sure.”

He yelled back to the sandwich makers that he needed bacon for a customer who did not get it. They put it in a bag and handed it over. He gave me the bag, and for a moment, I was happy because I thought I could finally fix my burger and eat.

But when I pulled the bacon out, it was cold. Straight out of the refrigerator, cold. Not freshly cooked, not even warm.

I grabbed his attention again. He looked at me like, “What is the problem now?” I asked him, “Can I please get this heated up?”

He took the bacon back and asked the kitchen to heat it. They looked at him like he was asking too much. They put it in for maybe ten seconds, then handed it back. It was slightly warm, but still closer to cold than hot.

At that point, I gave up. I put it on my sandwich myself right there at the counter and went back to my car.

As soon as I got in, I told my wife what happened. I was in shock. I would never treat a customer like that in the restaurant business. If a customer did not get what they ordered, I would never tell them to fix it themselves.

They could have taken the sandwich back and made me a new one. They could have at least taken it to the back, added the bacon themselves, and given it back properly prepared. Instead, they handed me cold bacon in a bag and expected me to deal with it. Even after I asked for it to be heated, all they did was toss it back to me lukewarm.

The jalapeno bites were delicious, no complaints there. But the cheeseburger and, more importantly, the customer service, were a total disgrace.

I probably should not be returning to that Burger King, but I most likely will because that is the best one around. And to be fair, it may not be that bad after a while, as it could have just been contained to this day. They usually are the best with no issues. Maybe there is just a new, unchecked manager who may not last long if this keeps happening.