Introducing 6 New Call Features from Dialaxy: Recording, Forwarding, Voicemail, and More

Have you ever wanted your phone calls tailored to your needs? Do you want more control over whether you want every important call recorded, seamlessly forwarded or just managed better?

With the aim of making all that a new reality, Dialaxy has launched six new powerful features designed to redefine your calling experience.

The added features include Call Recording, Call Forwarding, Global Calling, Call Queueing, Concurrent Calls, and Call Filters.

Let’s explore how users can use these features to redefine communication and make it easier to stay connected.

6 New Call Features from Dialaxy

Dialaxy is a reliable cloud-based telephony solution that offers more than 100 solutions for all of your business demands, including virtual numbers for businesses, phone number checkers, phone number validators, and so on.

With a commitment to adapt to changing times, Dialaxy adds more and more features overtime. The addition of these six features changes the way businesses operate their communication mediums.

Let’s look at what the new features added are and how they work.

1. Call Recording

Call Recording refers to the process of capturing and storing a conversation between two or more parties during a phone call. Call recordings are commonly used for business communications, customer support, and training.

With call recording, you can ensure that a conversation between two parties can be recorded for future reference. Recorded training calls offer reusability, as they can be used to train new employees.

When you initiate a call, the call recording feature starts recording the audio coming from both ends of the conversation. With Dialaxy, the recorded audio file is then stored on the server.

Depending on the service, the call recordings can also be stored locally on the cloud or on a server maintained by your phone service provider.

Benefits of Call Recording:

Quality Control Compliance and Legal Protection

Performance Monitoring

Customer Insights

2. Call Forwarding

Call forwarding is a feature that routes your calls from one number to another. It comes in handy in multiple cases, especially when you are not able to access your primary number.

Users typically use specific codes provided by the service provider or go to phone setups to set up call forwarding.

The options provided fall into two categories: conditional call forwarding, which is set up only in specific circumstances, like when the called number is unavailable or busy, and unconditional call forwarding, which transfers all of the IDs of the called number to another number.

With call forwarding, you can also work remotely, as you are able to forward the calls to offsite devices.

Benefits of Call Recording:

Uninterrupted Communication

Cost Efficiency

Increased Availability

Enhanced Customer Experience

3. Global Calling

With Global Calling, any destination in the world is just a telephone call away. They mainly use internet-based technologies like VoIP.

Global Calling can reach more people at more competitive rates compared to traditional phone lines.

At the same time, these other options serve requirements by offering services like virtual local numbers, call forwarding, and personalized plans that suit more specific needs for individuals or businesses.

Global calling involves routing your calls through international gateway exchanges, which are programmed to manage transitions between countries’ communication exchanges. They ensure compatibility, which provides call path optimization.

Benefits of Global Calling:

Extended Reach

Professional Image

Seamless Communication

Language & Time Zone Adaptability

4. Call Queueing

Call queuing is a function within telecommunications that allows calls to be virtually queued when all agents are busy handling other calls.

In such cases, upon receiving a call, the system instantly checks the number of agents who are still on calls. When the lines are busy, a message is sent to the calling party, informing them of the wait time and the position they may hold in the queue.

Calls will then be routed in order once agents become available. This system reduces callers' frustration since their calls are attended to as soon as possible, and businesses can manage a large volume of calls smoothly with no loss in customer satisfaction.

Benefits of Call Queueing:

Enhanced Brand Perception

Improved Resource Allocation

Optimized Agent Efficiency

Reduced Call Abandonment

5. Concurrent Calls

Concurrent calls represent any telecommunication system's capacity to process more than one call simultaneously.

This feature is important for businesses with a high volume of calls, as several callers can get through to different agents or departments simultaneously. With each call independent of the others, no one is dropped because the system is overwhelmed.

Such capability requires infrastructure such as VoIPs that can efficiently allocate bandwidth and resources. Call concurrency will help an organization serve customers better, minimize queues, and hence increase its overall operational efficiency.

Benefits of Concurrent Calls:

Reduced Wait Times

Increased Revenue Opportunities

Optimized Resource Utilization

Enhanced Agent Productivity

6. Call Filters

Call filters are specific features that process incoming calls to help the user avoid undesirable or spam calls.

These filters analyze caller information, such as phone numbers or contact details, to decide whether a call should be allowed, blocked, or dumped into the voicemail system.

Call filter preferences can be set to block numbers they don't want to hear from, limit calls from unknown or private callers, and select either time-of-day or caller-type filtering.

Most smartphones and several service providers have call filtering within their portfolios, which gives users more control and lessens the number of disruptive calls.

Benefits of Call Filters:

Reduced Spam and Unwanted Calls

Enhance Caller Prioritization

Better Call Data Insights

Enhanced Security

Setting Up These Features: Step-by-Step Guide

Dialaxy offers a simple user interface that helps users set up these innovative features. Let’s look at how you would set up all of the features mentioned above:

1. Call Recording:

Log in to your Dialaxy account.

Navigate to the call dialer and dial the recipient’s number.

Once the call is received, it will automatically start recording.

End the call to stop the recording.

Access the recorded call from your account dashboard by navigating to the “Call Records” section.”

2. Call Forwarding:

Navigate to the ”Portal” menu.

Go to “My numbers” section and click on settings.

Select the call forwarding option.

Enter the number you want to forward calls to.

Set the rules for when and how calls should be forwarded.

Save the settings to activate call forwarding.

3. Global Calling:

Go to the call dialer and select the international calling option.

Dial the international number, starting with the country code.

Wait for the call to connect and communicate with your international contacts.

4. Call Queueing

Navigate to the ”Portal” menu.

Go to “My numbers” section and click on settings.

Select the Call Queuing Settings.

Configure Queuing Rules.

Save and Activate.

5. Concurrent Calls:

Log into your Dialaxy account and open the call dialer.

Dial the numbers you wish to connect with.

Switch between calls, merge them, or place one on hold as needed.

Use the dashboard to view all active calls and their status.

6. Call Filters:

Navigate to the ”Portal” menu.

Go to the “Call Records” section and click on “Call Filters”.

Choose the criteria for filtering calls (e.g., by caller ID, time of day, etc.).

Configure the actions for filtered calls (e.g., send to voicemail, block, forward to another number).

Save your settings.

Conclusion

The six new features of Dialaxy, namely Call Recording, Call Forwarding, Global Calling, Call Queueing, Concurrent Calls, and Call Filters, show a leap in streamlining communications and increasing business productivity.

With the ever-evolving demands of modern communication, these tools come in handy for both personal and professional needs.

Whether to simplify the customer service experience or manage calls more effectively, Dialaxy's newest features aim to meet your expectations and adapt to your unique requirements.

Be connected, stay efficient, and change the way you communicate!