VoIP Softswitch & Billing Platform

Making phone calls using the internet is something we do on a daily basis. We just dial the number, the ring bells and the call gets connected. But have you ever thought about what happens behind the scenes? A softswitch is the major component that performs the task of IP to IP calling and manages the exchange of voice, video and data, call routing, and more. A softswitch therefore offers many benefits in this scenario.

Mainly VoIP softswitches are of two types i.e. class 4 and class 5. Let us understand them in detail:

Class 4 Softswitch

This class of softswitches is used by wholesale VoIP Carriers who have the requirement of sending voice traffic over long distances. Whenever a call is made, the class 4 softswitch chooses the most optimal route to ensure that call reaches the intended recipient.

Class 5 Softswitch

This class of softswitches is useful for retail services provided to the end user. Here also the softswitch performs call routing, but also offers additional features such as call forwarding, call conferencing, etc. Most of the hosted phone systems use class 5 softswitches to handle business voice traffic.

Today, online communications require high-level of security to avoid data breaches and hacking attacks. iTel Softswitch is a reliable platform developed with high-level security measures to ensure that there is no data breach.

VoIP Billing Platform for Service Providers

Now that we are clear with the idea and role of softswitches, it is time to understand the functioning of a billing platform and its importance.

As the name indicates, a billing system is a payment software that automates the process of collecting payments, sending out recurring invoices, expense tracking, and invoice tracking. For VoIP service providers such a platform helps in generating bills and invoices for the services availed by the customers.

A comprehensive billing system helps in managing different types of customer profiles, agile billing cycles and different types of currencies. Consequently, the billing platform helps businesses in improving overall performance and reducing billing related errors. Some of the highlighting features of iTel Billing platform are:

● Supports prepaid and postpaid billing models

● Offers an easy to use UI where CDRs can be easily managed

● Offers a live monitoring dashboard for calls, server & revenue stats, etc.

● Secured by 2FA, user wise roles and IP restriction

● Client management can be done by creating resellers based on different metrics

● Assign and modify rate plans for originating and terminating clients

● Provides advanced reporting for terminating and originating destinations

VoIP Softswitch & Billing Platform

These days, VoIP Softswitch often comes integrated with an advanced billing platform. This combination of technology is quite beneficial for VoIP businesses as they get an ideal platform to offer seamless VoIP services. iTel Softswitch is one such platform that offers hybrid features of class 4 and 5 Softswitch along with an integrated billing system.

There are two ownership options for the iTel Softswitch as mentioned below:

● Hosted Softswitch - Under this ownership option, one can avail the Softswitch services on a monthly rental basis. There is no hassle of maintaining and monitoring the Softswitch server. It requires very little initial investment and is quite suitable for small businesses with limited budgets.

● License Purchase - Under this option, a business can purchase the license which means high one time investment is required. This option can be availed by large organizations who can afford large initial investment.

Depending on your business requirements and availability of resources you can decide upon which ownership model you want to choose. Make sure when you choose Softswitch Vendors for your VoIP business, it comes with a real-time billing platform because that will significantly help you in managing your business processes.