How to Perform a Crypto.com 2FA Reset: A Complete Step-by-Step Guide

Not being able to access your 2FA (Two-Factor Authentication) can be nerve-wracking—especially when your crypto holdings are involved. Whether you've upgraded devices, deleted your authenticator app, or simply lost access to 2FA codes, don't panic. This guide will take you through how to perform a Crypto.com 2FA reset safely and quickly.

You can reset 2FA—but it will require strong verification to secure your account against unauthorized access. Here is everything you need to know.

When will you need a Crypto.com 2FA reset?

You will need to request a Crypto.com 2FA reset in these situations, for example:

• You've lost your phone or have switched devices.
• You've deleted your authenticator app by mistake.
• The app is no longer generating codes that are valid.
• You restored your phone, but did not think to back up your authenticator scrambled 2FA settings.

Important Notice Before You Reset

Before you begin a Crypto.com 2FA reset, see if you have your 2FA secret key or QR code saved from when you set it up. If you do, it is possible to add your Crypto.com account back to your authenticator app without a reset. If you do not have a backup, you may follow the directions below.

How to Request a Crypto.com 2FA Reset

Step 1: Go to the Official Crypto.com Help Center

• Go to the Crypto.com Help Center
• or visit via the in-app Live Chat.

Step 2: Send a 2FA Reset Request

• Select "2FA Issues" or "Account Access" from the chat options.
• Explain that you need a Crypto.com 2FA reset.
• Provide your registered email address and Crypto.com account information as asked.

Step 3: Complete ID Verification

Crypto.com will require you to verify your identity, and this typically consists of:

• A selfie of you holding your ID.
• Your ID document. (passport, driver’s license, national ID)
• A note with today’s date, and your request should be written, “Crypto.com 2FA Reset Request,” next to your ID.
• Ensure that all information is clear, legible, and matches your account.

Step 4: Await Review

Your reset request will enter a review stage once it has been submitted. The time frame may take 24–72 hours based on the current volume of verification and your documentation submitted.

What Happens After the 2FA Reset?

• Once your 2FA reset request for Crypto.com has been successful:
• The 2FA feature on your account will be paused.
• Next time you log in, you will be given an opportunity to set up your new 2FA.
• Remember to use Google Authenticator, Authy or another authenticator application to set up the new 2FA.

Pro tip: As a best practice, be sure to back up your QR code or secret key securely during the setup process when you set up 2FA for your account again. This will save you from having to go through this reset process again in the future.

How to Avoid Resetting the 2FA in the Future?

• Back Up the 2FA Key - It is important to keep a secure copy of the setup code when you are setting up the 2FA for the first time.
• Utilize Auth for Multi-Device Support - Auth allows you to sync across devices when you have the correct protection.
• Enable Cloud Backups (if your authenticator application allows for that) - Some applications allow you to keep encrypted backups of your 2FA.

Conclusion

Losing your authentication codes doesn't mean you have lost access to your Crypto.com account. The Crypto.com 2FA reset process is designed to allow users to gain access and keep accounts secure. Just follow the steps above, verify your identity, and you will be back into your account in no time.

Take this moment to set 2FA up correctly and don't forget to secure your backup key.