How Automated CLM Prevents Expired Certificates from Disrupting Services

In a hyperconnected world where digital services run around the clock, a single expired certificate can bring an organization to its knees. Take the example of a widely publicized incident in 2021 when a major cloud provider faced a global outage because of an expired TLS certificate, disrupting millions of users. Studies show that 57% of organizations have experienced disruptions due to certificate-related issues, often resulting in reputational damage and significant revenue loss (Source: ).

This brings us to the importance of in preventing such disasters. Certificate Lifecycle Management (CLM) solutions equipped with automation capabilities are not just a convenience—they are a necessity for ensuring seamless and maintaining business continuity.

Digital certificates act as trust anchors in today’s online ecosystem. They enable secure communications, authenticate users and devices, and protect sensitive data. But managing certificates across an enterprise, especially one operating in a multi-cloud or hybrid environment, is no small feat.

Here’s what’s at stake if certificates expire:

Service Outages: Expired certificates can halt websites, APIs, and applications, causing significant downtime.

Security Risks: An expired certificate can leave data and communication channels vulnerable to attacks.

Compliance Issues: Regulatory frameworks like GDPR and HIPAA demand secure data handling, which expired certificates fail to guarantee.

Reputation Damage: Customers lose trust in companies that can’t maintain secure and uninterrupted services.

The Role of Automated CLM in Certificate Renewals

Managing certificates manually is a recipe for disaster, especially as enterprises juggle thousands of certificates across diverse environments. eliminate human error and ensure that no certificate goes unchecked. Here’s how:

1. Centralized Management

Automated CLM provides a single pane of glass to monitor all certificates across your infrastructure—whether on-premises or in the cloud. This visibility ensures that every certificate is accounted for, reducing the chances of oversight.

2. Proactive Alerts

Automation tools are designed to send timely notifications about upcoming expirations. These alerts keep IT teams ahead of potential issues, ensuring renewals are processed before certificates expire.

3. Seamless Renewals

Gone are the days of manually updating certificates. Automated CLM solutions streamline the renewal process, automatically obtaining, installing, and verifying certificates without service disruptions.

4. Compliance Monitoring

With built-in compliance features, automated CLM ensures that certificate policies align with regulatory requirements. This is critical for industries like finance and healthcare, where compliance is non-negotiable.

5. Scalability

As organizations grow, so does their certificate inventory. Automation enables businesses to scale certificate management without increasing the workload for IT teams.

Real-World Impact of Automated CLM

Let’s consider a case study involving eMudhra’s CLM solution, .

A global e-commerce company with a sprawling digital presence was struggling with expired certificates disrupting its services. They managed over 10,000 certificates across cloud and on-prem environments, relying on manual tracking methods prone to errors.

Challenges Faced:

Frequent certificate-related outages affecting customer experience.

Increased security vulnerabilities due to overlooked expirations.

Significant IT time and resources spent on manual renewals.

Solution:

After implementing CERTInext, the company experienced a transformation:

100% Automated Renewals: CERTInext automated the renewal process, ensuring uninterrupted services.

Real-Time Visibility: A centralized dashboard provided a complete overview of all certificates, enabling proactive management.

Reduced IT Overhead: Automation freed up IT resources to focus on strategic projects rather than mundane tasks.

The result? A 50% reduction in certificate-related outages and a 40% improvement in IT efficiency.

Statistics That Speak Volumes

Here are some industry stats that highlight the importance of automated CLM:

Enterprises with automated CLM solutions report a 30% faster response time to certificate issues.

Organizations using automation experience 50% fewer outages compared to those relying on manual methods.

These numbers emphasize how automation isn’t just a luxury—it’s a competitive advantage.

Source Url