Expert Watch Repair Services: Restoring Time with Precision

Watches are more than just timepieces—they're cherished heirlooms, investments, and personal statements of style. Whether it's a vintage Rolex, a classic Cartier, or a modern Omega, every watch deserves the utmost care. At Gray & Sons, we specialize in professional watch repair services that restore the beauty, function, and value of your prized timepiece.

Why Professional Watch Repair Matters

Timepieces are intricate machines with hundreds of delicate components. Over time, wear and tear, exposure to the elements, or a hard knock can cause internal damage. When a watch starts losing time, stops working, or suffers physical damage, it’s essential to turn to expert technicians trained in luxury watch repair.

Attempting a DIY fix or relying on unqualified repair shops can lead to irreversible damage. Only professional watch repair services can guarantee the precision, care, and tools needed to handle high-end brands properly.

Common Watch Repair Services We Offer

At Gray & Sons, we provide a wide range of watch repair solutions tailored to the needs of each watch and its owner. Our master watchmakers are factory-trained and certified to work on both vintage and modern timepieces. Here are some of the most common repairs we handle:

1. Mechanical and Automatic Movement Overhaul

Mechanical and automatic watches require regular servicing every 3–5 years. We fully disassemble, clean, lubricate, and calibrate the movement to ensure peak performance. This type of watch repair is vital for maintaining accuracy and longevity.

2. Quartz Movement Repairs

Quartz watches may stop working due to battery issues or electronic circuit failures. We diagnose and replace faulty components, restoring full functionality.

3. Crystal Replacement

Scratched or cracked crystals can obscure the dial and ruin the look of your watch. We offer crystal replacements using original parts or high-quality alternatives, depending on the brand.

4. Crown and Stem Repairs

A broken crown or stem can make it impossible to set the time or wind your watch. Our experts replace these delicate components with precision, ensuring your watch repair is seamless.

5. Water Resistance Testing

Luxury dive watches and sports watches need to remain water-resistant. We replace gaskets, seal the case, and perform pressure testing to confirm water resistance meets manufacturer specifications.

6. Bracelet and Strap Repairs

From resizing metal bracelets to replacing worn leather straps, we handle every detail of your watch’s appearance and comfort.

Our Expertise in Luxury Watch Brands

Our watch repair services extend to the world's top watchmakers, including:

Rolex

Patek Philippe

Audemars Piguet

Omega

Cartier

Breitling

Panerai

Hublot

IWC

Tag Heuer

Whether you have a rare vintage model or a contemporary chronograph, our skilled watchmakers use original parts and the latest techniques to restore your watch to like-new condition.

What Sets Gray & Sons Apart for Watch Repair

With over 40 years of experience in the industry, Gray & Sons is trusted by thousands of clients worldwide. Here’s what makes us a premier choice for watch repair:

Certified Watchmakers

Our team includes master craftsmen with certifications from brands like Rolex and Omega. Each technician brings decades of experience in servicing fine Swiss watches.

In-House Service Center

Unlike many retailers who send watches out for repair, we complete all repairs in our state-of-the-art service center in Surfside, Florida. This ensures faster turnaround times and stricter quality control.

Detailed Estimates and Transparent Pricing

We begin every watch repair with a detailed inspection and provide a clear, written estimate before starting work. No surprises, just expert care.

One-Year Warranty

We stand behind our craftsmanship. Every watch repair comes with a one-year warranty on parts and labor for peace of mind.

Signs Your Watch Needs Professional Repair

Don't wait for your watch to stop completely before seeking help. Look out for these common signs that indicate your timepiece needs expert attention:

Inconsistent or inaccurate timekeeping

Moisture under the crystal

Difficulty setting time or date

Grinding or unusual sounds from the movement

Loose or damaged crown, bracelet, or clasp

• The battery has not been replaced in 2+ years (for quartz watches).

If you notice any of these issues, send your watch to Gray & Sons for a free repair estimate.

How Our Watch Repair Process Works

We make the watch repair process easy, secure, and efficient. Here’s how it works:

Request a Repair Kit—Fill out our online form to receive a free, secure shipping box.

Send in Your Watch—Package your watch and ship it to our service center with included prepaid labels.

Receive a Free Estimate—Once we inspect the watch, we’ll send a detailed estimate for your approval.

We Complete the Repair—After your go-ahead, our team gets to work.

Enjoy Your Restored Timepiece—We return your fully repaired watch, backed by our warranty.

We service clients across the United States, including New York, California, Texas, Illinois, and beyond. Whether you're local or mailing in your watch, we treat every piece with exceptional care.

Caring for Your Watch Between Repairs

Preventive care is key to minimizing the need for frequent watch repair. Here are a few tips:

Wind mechanical watches regularly.

Keep watches away from magnets and extreme temperatures.

Avoid exposure to water unless rated for it.

Store your watch in a clean, dry place.

Use a watch winder for automatic timepieces when not in use.

Schedule routine servicing every few years.

Conclusion

If your treasured timepiece needs expert attention, trust Gray & Sons for precision watch repair you can count on. Our team is passionate about horology and committed to restoring your watch’s function and beauty.

Visit our Watch Repair Services page to start your repair today. Whether it’s a Rolex, Cartier, or Patek Philippe, your watch is in the best hands.